1.0
Overall
I worked with LeadSmart for over one year and delivered calls in good faith. Unfortunately, my experience ended with a serious payment dispute that raises concerns for other affiliates. My payment of $6,326 was withheld despite the fact that I fully delivered services and provided complete ad spend proof, including screenshots and a verification video, as requested by their payment team. I cooperated professionally for over 15 days, but eventually communication stopped and the payment was never released. After my dashboard was blocked on January 5, I was told that payment would not be made due to a limited number of marketplace calls. However, my dashboard had clearly shown “Marketplace” next to my name for over a year, meaning this was already known and accepted. No warning or reminder was ever sent while traffic was running. LeadSmart allowed calls to continue for the entire month and even several days into the next month, generating over $6,000, and only then blocked the dashboard and denied payment under vague “company rules.” If I had been notified when the amount was still under $1,000, I would have stopped traffic immediately. Allowing services to continue and then withholding the full payment afterward is, in my view, bad faith and unfair to publishers. Based on my experience, affiliates should proceed with extreme caution, get all terms clearly in writing, and closely monitor payment risk when working with LeadSmart.