1.0
Overall
This is why you want to avoid this company like the plague: It took this company 6 months to set up a simple program and then after credit checks, upfront payments, and a slew of excuses, they told me that the bid price that they quoted me is too low to generate any leads! My rep attempted setting up a Zoom meeting with no notice to me, late on Friday afternoon, and couldn’t even accomplish that! I just received the meeting invite three days later in my email! Now they aren’t even sending an email or picking up the phone to let me know what bid price would be needed for it to work. Additionally, my rep wanted his manager in on the Zoom meeting. This tells me that he does'nt have the confidence to explain his proposal, but more importantly he felt the need for a T/O man (take over) to handle any questions or objections I may have raised at the meeting. Today I received an email stating that “I wanted to reach out to inform you that based on the difficulties we have had in generating traffic for you at your current bid price and the lack of connected communication following our recent emails and attempted calls, we intend to pause your campaign. LACK OF CONNECTED COMMUNICATION? You mean calling me at 4PM Friday afternoon and expecting me to run back to my office for a Zoom Meeting with no prior notice? You couldn’t just tell me you need $X amount per call for the program to be successful? I have never seen a more unprofessional marketing company in my life! All I expected was someone to step up and act in a professional manner by calling me to discuss why this complete incompetence is not reflective of the service their company provides, and to explain what it will take to move forward with an AD campaign. I don’t think this is too much to ask! This email went to my representative and 3 other company executives were copied. 20 minutes later I received a phone call stating we would need at least $40 more per call but we don't want to work with you. WOW!